Maaan that moment was so disorienting for me, I felt like Todd Howard had just spoken but it wasn't his voice.
Fair, but it wasn't scripted. There's nothing to script.
It may or may not be scripted in the gameplay sense. But it's certainly scripted in the sense that the guy's talking to the NPC in ways that are quite... what's the way of phrasing it? Suitable for what the NPC can say. You know way back in the day in Wizardry 8 you could type actual questions to NPCs and if the text contained keywords they'd give you some dialogue, and this could initially be like "woah! I can actually talk to the NPCs!" But if you asked them something they weren't already set up to give dialogue on you quickly found the limits of the system and understood that it was just a keyword lookup.
I get the same vibe from this video. Yeah, the tech is all there and I don't doubt they have all the systems in place to produce this. You have LLMs that can produce a lot of dialogue (albeit very dead and clinically written), voice recognition is old, text to speech is old (actually, the text to speech here is kind of shit compared to what's available these days), this can all come together to produce NPCs you can talk to, sure. But at the end of the day the player just comes in, asks how it's going, this acts as a trigger for a quest hook related to a mini-boss or whatever, player then asks for directions, NPC gives directions. And that's all great, especially if you then use it as an opportunity to REMOVE QUEST MARKERS because NPCs can now give you detailed instructions on where to go to find stuff. But it's still basically just playing safely in the intended area of the system.
What I really want to see is how the NPC reacts if you just scream incoherently into the microphone for several seconds, or sing the lyrics to Alabama Nigger. What if you begin reading Moby-Dick to him without any pauses, will he eventually interrupt or ask what the fuck you're doing like a regular human would? Or will the NPC just wait until you finally say "It was the devious-cruising Rachel, that in her retracing search after her missing children, only found another orphan." and stop?
Don't show me the obvious cases, show me the edge cases, how the system reacts when you try to break it.